2019 SSON European Impact Awards

Applications for the SSON Impact Awards 2019 are now closed. These globally recognized awards honor top talent and outstanding shared services and outsourcing professionals. Take this opportunity to tell SSON about the award winning work that your shared services organisation is doing, and to share the stage with your other 2019 Impact awards winners to share the impact of your operations in front of your European counterparts!

Dates for your diary

Applications Deadline: deadline closed

Shortlisted Finalists Announced: end of April

Shortlist of finalists to be announced

Face-to-face Interviews with Judges: 13th May, 2019 (morning)

Face-to-face interviews with the judges will take place at SSOW throughout the day. There will be no audio visual equipment provided and you are not expected to prepare a presentation or bring supporting materials.

Awards: 13th May, 2019 (afternoon)

Awards Ceremony at SSOW where the Awards ceremony will take place, the winners will be announced, followed by Awards Celebration Party!

SSON Award Winners Panel Discussion 15th May

Your 2019 SSON European Impact Awards Categories:

Business Transformation Impact Award

Today’s shared services operating models are the engine behind transformation. As companies transform themselves along the key pillars of the 21st Century Enterprise - Customer Engagement, Changing Nature & Value of Assets, Everything-as-a-Service and Workforce of the Future - how are companies successfully leveraging the Business Services operating model to advance the 21st Century Enterprise Operation Model? This award category is focussed on the strategy, improvement methodology, benefits, and hard improvements that have been made by a shared services organisation.

Customer Centricity Impact Award

As customer expectations and behaviours have caused seismic shifts across entire industries and business models, companies have enhanced their focus on customer experience through front, middle and back office processes. This category will focus on how business services utilising traditional Customer Experience (CX) tools – e.g. journey mapping, design thinking – to achieve a consistent and seamless experience across all of the touchpoints with both internal and external customers. This award category is focused on the strategy, methodology, benefits, and hard improvements a shared services organisation has made to improve the focus on the customer.

Process Improvement & Value Creation Impact Award

Process improvement can take many forms: moving to a customer focused approach, implementing benchmarking, training and innovation initiatives or six sigma and waste elimination. Value creation means many things to many organisations but creating value for the business is the ultimate goal. This award category is focused on the strategy, improvement methodology and benefits/hard improvements in process improvement and value creation that have been made by a shared services organisation.

Creative Talent Management Impact Award

Managing talent effectively is a major challenge at every SSO. Coupled with the digital age now redefining business roles, SSO leaders are being asked to expand their existing competencies with in-depth knowledge of technology and analytics, as well as broader leadership and business partnering skills. This award category is focused on the strategy, skill sets, improvement methodology, the rise of digital talent, benefits, and hard improvements that a shared services organisation have made to talent management.

Change Management Impact Award

Regardless of where your organisation may be on the maturity spectrum of shared services, change is a constant, and the ability to manage change as part of your day-to-day operations is crucial to ensure the cultural transformation needed for execution and growth. This award category is focused on the strategy, improvement methodology, employee engagement techniques, benefits, and hard improvements that a shared services organisation has made to navigate through change.

Automation Impact Award

Automation can take many forms, movement to workflow technology, self-service system, Robotic Process Automation and even in some cases Artificial Intelligence, the options are endless. This award category is focused on the strategic automation methodology that is being used, benefits, and hard improvements that automation has brought to a shared services organisation.

Your 2019 SSON European Impact Awards Judges!

Bobby Abraham,
Vice President Finance Transformation,

Joanne Griffin,
EMEA Accounting Operations Director,

Andrew Parris,
Director of Shared Services,

Kamila Grembowics,
Senior Vice President Global Business Services,

Chris Gunning,
Global Functional Owner - COE / GBS - Accounts & Commercial / Finance,
Apollo Tyres

Mike Stops,
Group Director Service Centres,

Irina Chernousenko,
GBS Consultant,

Fraser Kirk,
Vice President Global Human Resources Shared Services Programme,

Sarunas Suipis,
Vice President Operations and Managing Director,
Western Union Processing Lithuania

Ramkumar Ramaswamy,
General Manager, Strategy Finance Operations,

Phil Priest,
Senior Vice President, Global Business Services,
Smith and Nephew

Grace Winters,
SSC Director,

Application criteria

In order to apply for SSON’s European Impact Awards, your application will need to be either:

• A programme led out of a European SSO/GBS site

• A global programme that has been rolled out across Europe

• Your organisation will need to have a head office in Europe