May 2020, Lisbon

Now in it’s 20th consecutive year, the most established shared services and business services event in Europe brings together shared services professionals for whom the days of “labour arbitrage” and “back office cost savings” providing the basis of the industry are long gone. The next generation of business services will be truly strategically valued and recognised parts of the businesswide decision-making and will impact both the top and the bottom line. Network with 500+ senior executives with functions across GBS/Shared Services/Finance/HR/IT that fully share that vision.

This year’s priorities:

  • Capitalizing on digital transformation initiatives in the context of the Intelligent Automation revolution – what is the impact of IA on your operational capabilities, and on your workforce?
  • Creating truly customer centric, agile services – transforming processes, TOM’s and training to ensure that not only are customers at the heart of what you do, but that you can deliver consistent, high quality service to changing business needs.
  • Employee workforce management – creating inspirational workplaces, leading leadership and training initiatives, to increase retention and provide better services.
  • Change management and transformation – ensuring SSO / GBS transformation initiatives stay on track with minimal business and service interruptions.

Who attends:

COOs, CIOs, Chief Transformation Officers and SVPs/VPs/Managing Directors/Heads with functions in

  • Shared Services Centre
  • Global Business Services
  • Finance Shared Services
  • HR Shared Services
  • IT Shared Services
  • Global Process Owners
  • Robotics
  • Process automation/process technology
  • Business process management/BPM
  • Centre of Excellence

Eastern Europe

Rest of Europe

North America

Rest of the World



Other senior positions


Their investment priorities:

  • Intelligent Automation
  • Finance Automation
  • Forecasting & Analytics
  • F&A BPM
  • Cloud services
  • Data management
  • BPO
  • Procure to Pay
  • Order to Cash
  • E-Invoicing
  • Reconciliation
  • Business Intelligence
  • OCR Scanning
  • RDAs
  • Consultancies

A selection of the great attendee line-up

Lena Ellehede

Director, GBS, Process & Projects


John Dickens

Head of Supplied Services


Nadin Kraus

Senior Director Finance Innovation Europe

Teva Pharmaceuticals

Jim Macdougall

Global Director, HR Services


Gareth Morgan

SVP Transformation, Enabling Functions


Adrian Maciszewski

Managing Director GBS


Kathleen Terjesen

Head of Global Business Services


Sumit Mitra



See a sample list of confirmed attendees

Speak, Sponsor, Exhibit:
Reserve Your Spot Now

Fill out the form to the right

Tell me about:

Visit the main site for further information